I have a nephew with schizophrenia, and the following information is from a pamphlet on handling a crisis with a family member with schizophrenia. However I have altered it slightly and used the tips myself in my own home (with Evie) and found them useful. Of course each person is an individual, cases vary so not all the tips may be helpful to everyone.

TIPS FOR HANDLING A CRISIS

Don't Threaten - This may be interpreted as a power play and increase fear or prompt assaultive behavior.

Don't Shout - If the person isn't listening, raising your voice will not help. In may in fact increase their stress and escalate the situation.

Don't Criticize - It will make matters worse; the person is likely not completely in control of their behaviour or doing it or purpose.

Don't Squabble With Other Family Members - over "best stratiegies" or allocations of blame. This is no time to prove a point.

Don't Bait the Person - Into acting out wild threats; the consequences could be tragic.

Don't Stand Over the Person - If he is seated. Instead, seat yourself.

Avoid Continuous Eye Contact or Touching

Comply with Requests - That are not endangering or beyond reason. This gives the person the opportunity to feel somewhat in control.

Don't Block the Doorway - But keep yourself between the person and an exit, if you are concerned about them harming themselves.