At work they were putting down the Conflict Resolution Policy & Practice Principles which are referred to as the 6 R's. I thought I would share it here.

The six R's for dealing with conflict resolution are:

1. Responsiveness - taking the conflict as being important and doing something about it
2. Relationship - aim to protect it
3. Respect - respect the views and opinions of all those involved
4. Responsibility - all involved have some responsibility to the situation and each much own their own part
5. Regret - apology is important
6. Reconciliation - mending the relationship. Resolution is only achieved when there is a reconciliation between parties.