You did good!

She does not seem to be caryying out her duties as she should, and then tries to make this your issue. Standing up to her and not losing your cool was good and constructive!

Is there a system in place whereby you can report this conduct yourself? Yeah the letter route as linasmom had pointed out would be a good way to go.

I don't think you should allow her incompetence to make you find another doctor - it is that behaviour that allows her behaviour to go undetected.

Spirit x